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The Weekly Motivator

Training Services

EXCEPTIONAL CUSTOMER SERVICE

Poor service is costing you money!

The key to providing exceptional customer service can be summed up in one word - ATTITUDE. Customer satisfaction is directly proportional to the provider's attitude about quality service. The attitude of everyone, from the CEO to the Front Line person, affects the business's ability to provide quality service.

A staggering 68% of customers will stop doing business with you because of an attitude of indifference towards them. Simply stated, they feel the company doesn't care whether they remain a customer or not.

What is your attitude towards customer service?

This program is designed to assist businesses and individuals to understand the importance of quality service - and not only external customer service but also the impact of inter-departmental service issues.

In this program participants will learn:
  • To identify what is good customer service
  • How to increase customer loyalty
  • How customer service applies to your company
  • How to improve the levels of service provided
  • How to deal with complaining customers
In today's customer-oriented business environment, "people skills" are critical for personal and organisational success. How you handle your customers can directly affect your individual goals as well as your team and company's performance. This workshop gives you the skills you need to communicate professionalism, gain respect, enhance customer and inter-departmental relationships and secure an overall competitive advantage.

Participant feedback

The workshop provided me with a wealth of information and something to put into practice not only in my workplace but also in everyday life. It was excellent, thank you. The workshop was great fun and very informative, I didn't expect to learn anything new after 15 years in customer service but I did. A very enjoyable day, thankyou...


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Business Support Network
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Postal Address: PO Box 885, Templestowe Victoria 3106
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Testimonials
  
 

"Thanks to your workshop our managers have formulated a better plan to keep existing customers. You showed us the importance of the "little things" in developing relationships. Paul you helped us gain a better understanding of the importance of uncovering a customers needs and gave us some practical ways to approach people. Your workshop was truly motivating, thank you".

Bill McGinness, Technical Manager, Goulburn Ovens Tafe, Food Industry Centre